Residential Managed Services
About me
Fresh out of school I starting working for a break fix shop.
I did the typical items replace hard drives, upgrade memory and we did a lot of
refurbishing in this shop. I also worked with the commercial clients onsite. I
quickly learned that break fix is no big money maker especially in a small
market. Basically the owner told me there was no money in break fix computer
repair and I would do better to find another career path, which was frustrating
as this was my chosen path. I also realized that computers were the future of
course and there had to be more to this story. Eventually I left the break fix
shop after about 4 years there. During that time I presented the owner with
multiple business plans. Many had a built recurring model and this was not
accepted. I learned that I would have to do this on my own. So I left for
another job. I took a business development role at a national water filtration
company bottled water company. I sold and marketed a delivery service or a water
system leasing service. (Managed service for water!) That’s right I found what
I was looking for. I spent several years here and I developed the idea of how
to implement this for my impending IT business. For another brief stent I spent
some time in retail bank and everything in banking is service fee based.
(Managed Services) Every industry is doing this. Especially in the residential
market. Some better than others.
I left banking and launched residential managed services and
today this company DataCom Technologies includes a wide variety of managed
residential and business clients.
Here is an outline of how I came to this realization of residential
managed services. Note on this I never knew the term msp until about a year
into this. Not that I thought I was a genius but this made sense long before anyone
else talked to me.
1. History
I got tired of clients jumping from
provider to provider and having to pick up the pieces.
I felt I could service them better and they
would have a better experience if they had a subscription model with me.
I knew the whole story of their tech so I
could serve them faster and better.
2. Start
I started with a break fix managed model hybrid
·
Bring the computer to me quarterly and maintain and
repair
Quickly this was unsustainable
·
Customers don’t want to be without a computer
Eventually everything became a remote if
possible
3. Today’s model
·
24/7 monitoring with an RMM
·
Quarterly report on each machine
·
Limited Remote tech support
·
Anti-Virus
·
Backup (This is an addon service)
·
Discount for service calls
·
Parts replaced with no service fee in shop
4. Messaging
This does very well for me in the over 50 demographics
(fastest growing demographic in the US)
I explain this as important as maintenance
on a car.
They have a reliable source for every tech
question in the future.
5. Advantages
Build community loyalty
Build base (clients only buy from the
company they send a check to monthly)
Clients will not forget you
I believe you can sell anything you believe in. Do you
believe in your managed service offering for business or residential? If you
would do this for your mom or your grandma then you can feel good doing this
for your many residential clients.
My Residential Managed Service Stack
RMM: Syncro
Anti Virus: Bit-Defender Or Emsisoft
Screen Share: ScreenConnect or Syncro Live
Backup: Cloudberry (stored on AWS and Wasabi)
Quarterly or Monthly Reporting (Maintenance)
(Includes disk clean up, system restore, managed updates, 24/7
Monitoring also other know issues)
Limited tech support
In stored tech fee waived
Discounted hourly fee
Copyright DataCom Technologies 2019 All rights reserved. You
may use anything in this document for your purposes (please be kind source me)
Also if you have questions contact me we can jump on a call or grab a coffee in
person or virtually.
Nate Sheen
Nate Owns DataCom Technologies in Alliance Ohio. DataCom Technologies is a Managed Service Provider. Their portfolio includes Residential and Business clients in 3 states.
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