You have been scammed!
Imagine yourself browsing the internet just as you are now and the phone rings. The conversation will go something like this. *Ring* You: "Hello?" Caller: "Hello this is Microsoft calling you, our system indicates that your computer is infected with viruses" You: "Oh, no! are you serious? What, how? What do I do? Caller: "I can help you get rid of the virus" You: "Really? Oh wow I am glad you called then! Caller: "Yes first who do I have the pleasure of talking to today?" You: "This is (insert your name, we will call you Sue" Caller: Ok thank you Sue, are you in front of your computer? You: Yes Caller: Ok I need you to go to your browser and go to (website), you will need to download software so I can log in" You: Ok I have downloaded the software Caller: Very good now I am going to look at your computer. Oh my there are so many viruses, we can remove them from your computer for $249" You: Wow that is v...